Key Industrial CRM features according the Commence President & CEO,

Larry Caretsky, include the following:

Account/Contact Management Capture, manage and share a complete

account and contact profile including history with others throughout

the organization.

Calendar & Activity Management (Notes, History, Attachments)

Synchronize calendars and address books, manage activity remotely.

(personal & groups)

Time Management View pending appointments and to-dos by due date and

action type. Receive reminders when appointments and to-dos are due.

Advanced Desktop Integration MS Outlook/Word/Excel Utilize desktop tools to help manage your daily business, e-mails, e-mail logging, letter templates, proposals, quotes and contracts.

Activity Tracking Associate all correspondence including, calls,

meetings, emails, and service history with the account, contact and

responsible employee.

File Attachments Track external documents and files associated with an

account, contact, opportunity, and service ticket.

Mail merges /Letter Templates Create email, printed, or fax mailings

to select contacts or a list of accounts.

Business Process Automation Automate specific business task and

functions based on selected criteria.

Business Alerts/Alarms/Notification Automatically receive notification

when specific business conditions are met.

Mobile Stay in touch and manage activity while away from the office.

Synchronize and work off-line.

Unlike generic CRM (Customer Relationship Management) software

solutions, The Commence Contact Management module is designed to

increase employee productivity by enabling them to capture, track,

manage and share all client specific or prospect specific information.

The information is stored in a single unified database where it is

immediately accessible to all authorized employees without having to

move from system to system. This results in a manufacturer’s ability

to significantly improve the process of marketing, selling and

servicing customers.

Commence offers lean industrial companies complete “Freedom Of Choice”

to select the solutions and platform that best meets the business

requirements of manufacturers and distributors. The comprehensive CRM

Industrial application suite is available for use on premise or

on-demand as a hosted service. Industrial leaders often build

departmental lean CRM solutions with the award winning Commence Lean

Industrial CRM Framework. These choices are why so many industrial

companies choose Commence as the solution for managing customer

relationships. All Commence Industrial solutions support mobile or

wireless connectivity and integration to back-office accounting and

ERP systems.

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